O2C Quality Expert

2 days ago


Nagpur, Maharashtra, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Quality Assurance Specialist

The role of a Quality Assurance Specialist is multifaceted and demanding.

Key Responsibilities:
  • Conduct thorough audits of O2C transactions to ensure accuracy and compliance.
  • Identify process deviations and data quality issues across O2C workflows, utilizing strong analytical and problem-solving skills.
  • Perform root cause analysis on recurring errors or customer complaints, driving continuous improvement initiatives to reduce defects and enhance customer satisfaction.
  • Collaborate with operations teams to implement corrective actions, leveraging ERP systems and quality management tools.
  • Maintain and update quality checklists and SOPs, ensuring adherence to regulatory and internal controls.
  • Track and report quality metrics (e.g., error rates, rework volumes, turnaround times), providing valuable insights to senior leadership.
  • Support internal audits by providing documentation and process evidence, showcasing expertise in lean, Six Sigma, or similar methodologies.
  • Conduct training sessions for O2C teams on quality standards and best practices, emphasizing the importance of automation and digital transformation strategies.
  • Demonstrate a deep understanding of regulatory requirements and internal controls, as well as knowledge of process knowledge and analytical skills.
Leadership Responsibilities:
  • Develop and implement quality assurance frameworks across the O2C cycle, setting performance benchmarks and KPIs for quality monitoring.
  • Lead cross-functional reviews to assess process health and compliance, identifying areas for improvement and implementing corrective actions.
  • Drive continuous improvement initiatives to reduce defects and enhance customer satisfaction, fostering a culture of quality and excellence.
  • Oversee audit readiness and ensure adherence to regulatory and internal controls, managing a team of quality analysts and overseeing their development and performance.
  • Present quality insights and risk mitigation plans to senior leadership, utilizing strong communication and interpersonal skills.
Requirements:
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and meet deadlines, with experience working with ERP systems and quality management tools.
  • Familiarity with lean, Six Sigma, or similar methodologies, as well as knowledge of automation and digital transformation strategies.
  • Deep understanding of regulatory requirements and internal controls, with a strong focus on quality and excellence.


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