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Quality Assurance Expert
3 weeks ago
We are seeking a skilled Quality Assurance Specialist to join our team at our company. In this role, you will be responsible for monitoring and evaluating calls and chats to ensure they meet our quality standards.
Main Responsibilities:
- Monitor and evaluate customer interactions to ensure quality standards are met
- Provide constructive feedback and coaching to improve performance
- Identify process gaps and suggest improvements to increase efficiency
- Ensure compliance with organizational guidelines and policies
Requirements:
- Strong analytical and communication skills
- Previous QA experience in a BPO environment preferred
- Familiarity with the E-Commerce domain an advantage
- Ability to work in a fast-paced environment
The Ideal Candidate:
- Exemplifies excellent communication and analytical skills
- Cultivates strong relationships with colleagues
- Embodies adaptability and flexibility in a dynamic work environment
This individual must have the ability to critically evaluate information and make sound judgments. If you possess these qualities, we encourage you to apply for this exciting opportunity.
