Quality Assurance and Compliance Specialist
2 days ago
The Quality Assurance and Compliance Expert plays a pivotal role in ensuring the excellence of our products and services. This position involves conducting thorough audits, analyzing data, identifying non-compliance issues, and providing support for corrective actions across various business functions.
Key Responsibilities:- Conduct process audits, surveillance checks, and quality inspections to ensure adherence to established standards.
- Support root cause analysis and corrective/preventive action tracking to drive continuous improvement.
- Monitor and report quality metrics, including compliance rates and defect trends, to inform strategic decisions.
- Maintain accurate audit records and contribute to the development of quality management system documentation.
- Collaborate with cross-functional teams to ensure process consistency and alignment.
- Assist in training and awareness programs related to quality standards and best practices.
- Ensure dashboards reflect real-time or periodic updates of QA and surveillance metrics, enabling informed decision-making.
- Gather data from multiple sources, including Jira, ServiceNow, internal databases, and QA tools, to provide a comprehensive view of performance.
- Design, build, and maintain interactive KPI dashboards using tools like Power BI, Tableau, or Excel, to facilitate data-driven insights.
- Validate data accuracy and completeness before integration into dashboards to ensure reliable insights.
- Analyze trends and anomalies in QA and surveillance performance to identify areas for improvement.
- Track key metrics, such as defect rates, test coverage, surveillance alerts, compliance adherence, and resolution times, to measure progress.
- Generate weekly/monthly reports and executive summaries based on dashboard insights to communicate findings and recommendations.
- Present findings to stakeholders and recommend actions based on data-driven insights to drive business outcomes.
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