Quality Analyst

2 weeks ago

Nagpur, Maharashtra, India HCLTech Full time


• Monitor and audit O2C transactions (order entry, billing, collections, cash application) for accuracy and compliance.

1-5 YEARS OF EXPERIENCE


• Identify process deviations and data quality issues across O2C workflows.


• Perform root cause analysis on recurring errors or customer complaints.


• Collaborate with operations teams to implement corrective actions.


• Maintain and update quality checklists and SOPs.


• Track and report quality metrics (e.g., error rates, rework volumes, turnaround times).


• Support internal audits by providing documentation and process evidence.


• Conduct training sessions for O2C teams on quality standards and best practices.


• Process Knowledge: Strong understanding of the end-to-end O2C cycle (order entry, billing, collections, cash application).


• Analytical Skills: Ability to identify patterns, root causes, and trends in quality issues.


• Attention to Detail: Accuracy in reviewing transactions and identifying process deviations.


• ERP Proficiency: Working knowledge of ERP systems (e.g., SAP, Oracle) for transaction tracking and validation.


• Reporting Skills: Ability to generate and interpret quality metrics and dashboards.


• Communication: Clear and professional interaction with cross-functional teams to resolve issues.


• Audit Support: Familiarity with documentation standards and audit readiness practices.


• Define and implement quality assurance frameworks across the O2C cycle.


• Set performance benchmarks and KPIs for quality monitoring.


• Lead cross-functional reviews to assess process health and compliance.


• Drive continuous improvement initiatives to reduce defects and enhance customer satisfaction.


• Oversee audit readiness and ensure adherence to regulatory and internal controls.


• Manage a team of quality analysts and oversee their development and performance.


• Collaborate with digital transformation teams to integrate automation and analytics into quality checks.


• Present quality insights and risk mitigation plans to senior leadership.


• Strategic Thinking: Ability to define quality frameworks and align them with business goals.


• Leadership: Experience managing teams and driving performance through coaching and development.


• Cross-Functional Collaboration: Strong coordination with finance, operations, IT, and compliance teams.


• Process Improvement: Expertise in Lean, Six Sigma, or similar methodologies to drive efficiency.


• Automation & Transformation: Knowledge of digital tools and automation strategies for quality control.


• Compliance & Risk Management: Deep understanding of regulatory requirements and internal controls.


• Executive Reporting: Ability to present insights and recommendations to senior leadership.

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