Call Quality Evaluation Specialist

2 days ago

Nagpur, Maharashtra, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

To deliver exceptional customer experiences, we are seeking a dedicated professional to fill the role of Call Quality Analyst.

As a key member of our team, your primary responsibility will be to listen to and evaluate recorded sales calls against defined quality standards. This will involve:

  • Identifying strengths and weaknesses in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Providing constructive feedback and suggesting practical solutions to address skill gaps and improve processes.
  • Collaborating with trainers to design training programs and recommend process improvements based on evaluation criteria.

Requirements

  • At least 1-3 years of experience in quality analysis, call auditing, or training support preferably in a sales-driven environment.
  • Strong analytical, reporting, and communication skills.
  • Ability to learn, adapt, and contribute to continuous improvement.

We are committed to fostering a culture of continuous learning and improvement. If you are passionate about delivering exceptional customer experiences and have the skills and qualities mentioned above, please consider applying for this role.

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