Quality Analyst

2 weeks ago

Nagpur, Maharashtra, India HCLTech Full time

• Monitor and audit O2C transactions (order entry, billing, collections, cash application) for accuracy and compliance.

1-5 YEARS OF EXPERIENCE

• Identify process deviations and data quality issues across O2C workflows.

• Perform root cause analysis on recurring errors or customer complaints.

• Collaborate with operations teams to implement corrective actions.

• Maintain and update quality checklists and SOPs.

• Track and report quality metrics (e.g., error rates, rework volumes, turnaround times).

• Support internal audits by providing documentation and process evidence.

• Conduct training sessions for O2C teams on quality standards and best practices.

• Process Knowledge: Strong understanding of the end-to-end O2C cycle (order entry, billing, collections, cash application).

• Analytical Skills: Ability to identify patterns, root causes, and trends in quality issues.

• Attention to Detail: Accuracy in reviewing transactions and identifying process deviations.

• ERP Proficiency: Working knowledge of ERP systems (e.g., SAP, Oracle) for transaction tracking and validation.

• Reporting Skills: Ability to generate and interpret quality metrics and dashboards.

• Communication: Clear and professional interaction with cross-functional teams to resolve issues.

• Audit Support: Familiarity with documentation standards and audit readiness practices.

• Define and implement quality assurance frameworks across the O2C cycle.

• Set performance benchmarks and KPIs for quality monitoring.

• Lead cross-functional reviews to assess process health and compliance.

• Drive continuous improvement initiatives to reduce defects and enhance customer satisfaction.

• Oversee audit readiness and ensure adherence to regulatory and internal controls.

• Manage a team of quality analysts and oversee their development and performance.

• Collaborate with digital transformation teams to integrate automation and analytics into quality checks.

• Present quality insights and risk mitigation plans to senior leadership.

• Strategic Thinking: Ability to define quality frameworks and align them with business goals.

• Leadership: Experience managing teams and driving performance through coaching and development.

• Cross-Functional Collaboration: Strong coordination with finance, operations, IT, and compliance teams.

• Process Improvement: Expertise in Lean, Six Sigma, or similar methodologies to drive efficiency.

• Automation & Transformation: Knowledge of digital tools and automation strategies for quality control.

• Compliance & Risk Management: Deep understanding of regulatory requirements and internal controls.

• Executive Reporting: Ability to present insights and recommendations to senior leadership.

  • Lead Quality Improvement Specialist

    13 hours ago

    Nagpur, Maharashtra, India beBeeQuality Full time ₹ 40,00,000 - ₹ 60,00,000

    Job Description:We are seeking a highly skilled and experienced Quality Analyst to join our team. The ideal candidate will have a strong background in quality management, excellent analytical skills, and the ability to work effectively in a fast-paced environment.The successful candidate will be responsible for driving continuous improvement initiatives,...

  • Mortgage Process Quality Manager

    13 hours ago

    Nagpur, Maharashtra, India beBeeQuality Full time ₹ 9,00,000 - ₹ 12,00,000

    Quality Lead PositionWe are seeking a highly motivated and detail-oriented Quality Lead with a strong background in BPO operations and preferably in mortgage processes. The Quality Lead will be responsible for monitoring process quality, driving continuous improvement, managing quality analysts, and ensuring adherence to client and regulatory...

  • Remote Mathematical Analyst Opportunity

    2 days ago

    Nagpur, Maharashtra, India beBeeMathematical Full time ₹ 8,00,000 - ₹ 12,00,000

    Job TitleMathematical Analyst - Remote OpportunityJob DescriptionAs a remote mathematical analyst, you will work on projects to fine-tune large language models using your analytical and English comprehension skills. You should have a solid foundation in mathematics and be able to break down complex mathematical concepts into simple explanations.The projects...

  • Senior Geospatial Analyst

    10 hours ago

    Nagpur, Maharashtra, India beBeeData Full time ₹ 12,00,000 - ₹ 15,00,000

    Geospatial Data SpecialistOur organization is seeking a skilled Geospatial Data Specialist to join our team. The successful candidate will be responsible for collecting, analyzing, and interpreting geospatial data to support informed decision-making.Responsibilities:Data Collection and Management: Search, collect, process, and manage large datasets,...

  • Senior Financial Data Analyst

    7 hours ago

    Nagpur, Maharashtra, India beBeeProduct Full time ₹ 7,50,000 - ₹ 15,00,000

    Job OpportunityAbout the RoleWe are seeking a detail-oriented and analytical Product Analyst to support the development and optimization of our Loan Management System (LMS). The role involves gathering requirements, analyzing product performance, and ensuring seamless loan lifecycle management across disbursement, servicing, repayment, and closure.Key...

  • Call Quality Evaluation Specialist

    1 day ago

    Nagpur, Maharashtra, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionTo deliver exceptional customer experiences, we are seeking a dedicated professional to fill the role of Call Quality Analyst.As a key member of our team, your primary responsibility will be to listen to and evaluate recorded sales calls against defined quality standards. This will involve:Identifying strengths and weaknesses in sales...

  • Quality Analyst

    8 hours ago

    Nagpur, Maharashtra, India TP Full time

    We are looking for passionate professionals for the Travel Process. If you have the right skills and experience, this is your chance to grow with us Location: Mohali Shifts: Rotational shifts & rotational week-offs Working Days: 6 days a week Requirements • Minimum 1 year of experience on papers as a QA in Travel process. • Strong Travel...

  • Business Growth Analyst

    3 days ago

    Nagpur, Maharashtra, India beBeeMachineLearning Full time US$ 8,00,000 - US$ 10,00,000

    Job Title: Insight Analyst About the RoleWe are seeking an experienced Insight Analyst to join our Data Science/AI Competency Center. The successful candidate will be responsible for leveraging data, analytics, and AI technologies to drive business growth. Main ResponsibilitiesCreate a business understanding and gather requirements from stakeholders to...

  • O2C Quality Expert

    9 hours ago

    Nagpur, Maharashtra, India beBeeQuality Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Quality Assurance SpecialistThe role of a Quality Assurance Specialist is multifaceted and demanding.Key Responsibilities:Conduct thorough audits of O2C transactions to ensure accuracy and compliance.Identify process deviations and data quality issues across O2C workflows, utilizing strong analytical and problem-solving skills.Perform root cause analysis on...

  • Data Analyst

    5 days ago

    Nagpur, Maharashtra, India beBeeData Full time US$ 80,000 - US$ 1,20,000

    Job TitleUnlock Business Insights as a Data AnalystAt our organization, we help global brands and enterprises navigate their data journey. Our team of experts delivers high-quality data services, unlocking the full value of their data.Our Data Science/AI Competency Center focuses on leveraging data, analytics, and artificial intelligence (AI) technologies to...