Opportunity for Remote Technical Support Specialist
3 days ago
A challenging role is available for a skilled and motivated Technical Support Specialist.
- Provide remote technical and application problem resolution and escalation assistance related to products.
- Diagnose, troubleshoot, repair and debug complex computer systems and software.
- Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.
- Gain knowledge of assigned customers' technical and business environment.
- Document and verify reported problems.
- Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
- Engage additional resources when necessary.
- Provide effective and consistent communication to management, peers, and account team in support of customers.
- Working knowledge of main products and strategy.
- Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
- Demonstrated ability to learn complex software tools quickly.
- Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
- Ability to use professional concepts and company policies and procedures to solve routine problems.
- Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Ability to pass a background check may also be required.
- Physical requirements include sitting for long periods of time.
- 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
- Limited travel, after-hours, or on-call work may be required.
- Flexibility to work early AM or late US hours, including weekends.
- Technical Certifications and second or third languages a plus but not required.
- Work on impactful and challenging projects that make a difference.
- Be part of a collaborative and inclusive culture.
- Enjoy competitive compensation and benefits.
- Access professional development and growth opportunities.
- Join a team passionate about innovation and excellence.
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