Technical Support Specialist

24 hours ago

Jaipur, Rajasthan, India beBeeExpert Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

 

About the Role:

As a key member of our IT support team, you will be the primary point of contact for users seeking technical assistance. Your goal is to resolve issues promptly and maintain exceptional customer satisfaction. You will collaborate closely with various stakeholders, including users, technical teams, and service management platforms, to provide seamless support across diverse IT functions.

Key Responsibilities:

  • Provide first-level technical support and efficiently resolve incidents.
  • Manage service requests, incidents, and changes using IT service management tools.
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
  • Ensure compliance with service level agreements (SLAs) and quality standards.

Required Skills and Qualifications:

  • Minimum 2 years of experience in IT service desk, help desk, or technical support roles.
  • Hands-on experience with cloud services support, preferably Google Cloud Platform (GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.

Tech Skills:

  • Service Management: Incident, problem, and change management; SLA tracking; documentation and knowledge base management.
  • Technical Support: User access management, application troubleshooting, remote support, and escalation handling.
  • GCP Skills:
  • Console navigation and basic resource management.
  • IAM role assignments and access control.
  • Compute Engine and Cloud Storage support.
  • Monitoring dashboards and alert triage.
  • Billing usage analysis and cost monitoring.

Benefits:

  • Fast-paced and collaborative work environment.
  • Opportunities to work with global teams and cutting-edge technologies.
  • Continuous learning and certification support.
  • Flexible work arrangements and a strong focus on work-life balance.

About Us:

We are a leading business and technology transformation partner, helping organizations accelerate their dual transformation to address evolving customer and citizen needs. With a strong 55-year heritage and deep industry expertise, we are trusted by our clients to address their entire breadth of business needs.

Our diverse organization boasts market-leading capabilities in digital, cloud, and data. We strive for an inclusive and sustainable future, unleashing human energy through technology.

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