Senior Technical Support Specialist

3 days ago

Jaipur, Rajasthan, India beBeeSupport Full time US$ 60,000 - US$ 1,00,000
Job Title:

Senior Technical Support Specialist

Job Description

We are seeking a highly skilled and proactive technical support specialist to join our team. The successful candidate will provide exceptional technical assistance to employees across various locations, ensuring seamless support and enhancing end-user satisfaction.

Key Responsibilities:
  • Provide technical support for hardware, software, and peripherals, including laptops, desktops, printers, mobile devices, and audio-visual equipment.
  • Deliver multi-channel support via in-person, phone, email, chat, and remote access tools.
  • Manage tickets efficiently and escalate when necessary, utilizing ITSM platforms like FreshService or ServiceNow.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Assist in asset lifecycle management, including STPI bonded asset tracking and inventory audits.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
Required Skills and Qualifications:
  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS, and common business productivity software, including Office 365 and Adobe.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
  • Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce, or Jira.
Benefits:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career.

About Us:

We strive to build a diverse workforce that reflects the communities we serve. Our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives.

  • Technical Support Specialist

    22 hours ago

    Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title:Technical Support SpecialistThis role involves being the primary point of contact for customers on support-related matters.

  • Technical Support Specialist

    6 days ago

    Jaipur, Rajasthan, India beBeeTroubleshooter Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled professional to join our team as a Technical Support Specialist.The ideal candidate should have expertise in Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.Responsibilities:Analyze and interpret data captures and trace logs to resolve customer issues in...

  • Technical Support Specialist

    1 week ago

    Jaipur, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistA career as a Technical Support Specialist offers the opportunity to work in a fast-paced environment, delivering expert support to end-users and collaborating with internal teams to improve operational workflows.Key Responsibilities:Provide timely and effective IT application support to end-users.Collaborate with...

  • Technical Product Support Specialist

    5 days ago

    Jaipur, Rajasthan, India VoterMood Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionVoterMood is revolutionizing democracy with digital innovation, creating strong connections between citizens, political entities, and elected representatives for a more inclusive and participatory democratic process. Our platform provides voters with unparalleled access to information, ensuring every opinion resonates with significance. We...

  • Technical Support Specialist

    7 days ago

    Jaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 19,00,000

    We are seeking a highly skilled Technical Support Specialist to provide exceptional customer service and technical expertise in a dynamic, fast-paced environment.Key Responsibilities:Provide timely and effective support to customers via phone, email, or chatTroubleshoot complex technical issues and collaborate with cross-functional teams to resolve issues...

  • Technical Support Specialist

    2 weeks ago

    Jaipur, Rajasthan, India beBeeTechnical Full time ₹ 4,50,000 - ₹ 9,00,000

    Job Title: Technical Support Specialist - IndiaJob Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team in India. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, ensuring their Maglumi system works properly and efficiently.Key...

  • Technical Support Specialist

    4 hours ago

    Jaipur, Rajasthan, India beBeeInformation Full time ₹ 9,00,000 - ₹ 12,00,000

    IT Support ProfessionalJob Summary:We are seeking a highly skilled IT support professional to join our team. As an IT support specialist, you will provide first-level technical assistance to employees for hardware, software, and network issues.Provide timely and effective technical support to employees via phone, email, or in-person.Analyze and resolve basic...

  • Expert Technical Support Specialist

    5 days ago

    Jaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    IT SpecialistThe role of the IT Specialist is to ensure that our IT environment remains operational while providing technical support to users. The ideal candidate will have experience with setting up clients' Mac iOS, installing client applications, and troubleshooting hardware and software issues.Key Responsibilities:Provide technical assistance to...

  • IT Technical Support Specialist

    20 hours ago

    Jaipur, Rajasthan, India beBeeTroubleshooting Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Title: IT Help Desk Specialist Level 2We are seeking an experienced Troubleshooting Expert to join our team. The ideal candidate will have strong Technical Skills for various devices across Windows, Mac, and cloud environments.Main Responsibilities:Troubleshoot Complex Issues: Resolve complex issues related to O365, Windows, Mac OS, networking, hardware,...

  • Technical Support Specialist

    7 days ago

    Jaipur, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking a highly skilled professional to fill the role of Technical Support Specialist. The ideal candidate will be responsible for resolving technical issues, diagnosing and repairing faults, and providing exceptional customer service.Key Responsibilities:Identify solutions to resolve customer queriesTroubleshoot complex technical issues using...