Senior Technical Support Specialist

2 days ago

Jaipur, Rajasthan, India beBeeSupport Full time US$ 60,000 - US$ 1,00,000
Job Title:

Senior Technical Support Specialist

Job Description

We are seeking a highly skilled and proactive technical support specialist to join our team. The successful candidate will provide exceptional technical assistance to employees across various locations, ensuring seamless support and enhancing end-user satisfaction.

Key Responsibilities:
  • Provide technical support for hardware, software, and peripherals, including laptops, desktops, printers, mobile devices, and audio-visual equipment.
  • Deliver multi-channel support via in-person, phone, email, chat, and remote access tools.
  • Manage tickets efficiently and escalate when necessary, utilizing ITSM platforms like FreshService or ServiceNow.
  • Image, configure, and deploy laptops and desktops for new hires and tech refreshes.
  • Assist in asset lifecycle management, including STPI bonded asset tracking and inventory audits.
  • Enforce IT security policies and assist in remediating security incidents or vulnerabilities.
  • Troubleshoot issues related to network connectivity, A/V conference tools, scanning, printing, and device access.
Required Skills and Qualifications:
  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS, and common business productivity software, including Office 365 and Adobe.
  • Familiarity with cloud applications, endpoint security, mobile/tablet support, and remote tools.
  • Able to troubleshoot and resolve technical issues for non-technical users with patience and clarity.
  • Experience using or supporting ITSM platforms such as FreshService, ServiceNow, Remedyforce, or Jira.
Benefits:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career.

About Us:

We strive to build a diverse workforce that reflects the communities we serve. Our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives.

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