Technical Support Specialist

15 hours ago

Jaipur, Rajasthan, India beBeeTroubleshooter Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title: Technical Support Specialist

We are seeking a skilled professional to join our team as a Technical Support Specialist.

The ideal candidate should have expertise in Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.

Responsibilities:

  • Analyze and interpret data captures and trace logs to resolve customer issues in production environments.
  • Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser).
  • Owning, investigating, and solving complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams leveraging troubleshooting tools and practices.
  • Engaging with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
  • Troubleshooting and owning customer issues from reporting to resolution.
  • Diagnosing and troubleshooting system issues along with isolation of the issue.
  • Following standard procedures for escalating to the appropriate feature teams as required.
  • Managing multiple open issues and ensuring their successful completion.
  • Documenting technical knowledge in FAQs and troubleshooting guides.

Required Qualifications:

  • Proven experience as a Technical Support Specialist or similar role. Strong problem-solving, debugging and troubleshooting skills.
  • Familiarity with Education tenant apps such as assignments, class notebooks and School data sync.
  • Experience with ICM and Service Incident is preferred Excellent communication and customer service abilities.
  • Familiarity with helpdesk ticketing systems and escalation procedures.
  • Experience with tools like Log Reader, Fiddler and Browser Dev tools. Experience with appropriate extracting logs for Debugging (Desktop Logs, Network Logs, Web Logs) Experience with HTTP and HTTPS Request Code Experience with API requests and responses (Graph API is desirable)

Key Skills:

  • Problem-solving and analytical thinking
  • Communication and interpersonal skills
  • Technical skills in Office 365 technologies

  • Technical Support Specialist

    2 days ago

    Jaipur, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 15,00,000

    Job Title: Technical Support SpecialistA career as a Technical Support Specialist offers the opportunity to work in a fast-paced environment, delivering expert support to end-users and collaborating with internal teams to improve operational workflows.Key Responsibilities:Provide timely and effective IT application support to end-users.Collaborate with...

  • Technical Support Specialist

    2 days ago

    Jaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 19,00,000

    We are seeking a highly skilled Technical Support Specialist to provide exceptional customer service and technical expertise in a dynamic, fast-paced environment.Key Responsibilities:Provide timely and effective support to customers via phone, email, or chatTroubleshoot complex technical issues and collaborate with cross-functional teams to resolve issues...

  • Technical Support Specialist

    5 days ago

    Jaipur, Rajasthan, India beBeeTechnical Full time ₹ 4,50,000 - ₹ 9,00,000

    Job Title: Technical Support Specialist - IndiaJob Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team in India. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our customers, ensuring their Maglumi system works properly and efficiently.Key...

  • Technical Support Specialist

    22 hours ago

    Jaipur, Rajasthan, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking a highly skilled professional to fill the role of Technical Support Specialist. The ideal candidate will be responsible for resolving technical issues, diagnosing and repairing faults, and providing exceptional customer service.Key Responsibilities:Identify solutions to resolve customer queriesTroubleshoot complex technical issues using...

  • Technical Support Specialist

    7 days ago

    Jaipur, Rajasthan, India beBeeTechnical Full time ₹ 13,78,000 - ₹ 25,15,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and detail-oriented technical support specialist to join our team.This is a full-time position that requires excellent communication, problem-solving, and analytical skills.About the Role:The successful candidate will be responsible for delivering remote technical support to clients and ensuring...

  • Technical Support Specialist

    2 days ago

    Jaipur, Rajasthan, India beBeeNetwork Full time ₹ 6,00,000 - ₹ 15,00,000

    About this RoleWe are looking for a skilled Technical Support Specialist to join our team. As a key member of the group, you will play a vital role in ensuring the smooth operation of our messaging solutions.Key ResponsibilitiesMaintain network infrastructure, troubleshoot technical issues, and ensure network security.Provide round-the-clock support for...

  • Hardware Software Technical Support Specialist

    2 days ago

    Jaipur, Rajasthan, India beBeeSupport Full time US$ 60,000 - US$ 90,000

    Technical Support SpecialistWe are seeking a skilled technical support specialist to provide expert assistance across our organization.The role involves installation, configuration, and troubleshooting of hardware, software, and network-related issues to ensure seamless business operations.Key Responsibilities:Provide on-site and remote support for desktops,...

  • Technical Support Engineer

    2 days ago

    Jaipur, Rajasthan, India beBeeInverter Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Technical Support Engineer - Inverter SpecialistJob Description:We are seeking a skilled Inverter Specialist to join our team. As a key member of our support team, you will be responsible for ensuring the optimal performance and reliability of our photovoltaic solutions.The ideal candidate will have a strong understanding of electrical and...

  • Regional Technical Support Manager

    2 days ago

    Jaipur, Rajasthan, India beBeeSpecialist Full time ₹ 9,00,000 - ₹ 15,00,000

    Technical Support Specialist OpportunityWe are seeking a skilled technical support specialist to join our team. As a key member of our technical support unit, you will be responsible for providing regional technical assistance and ensuring the smooth operation of our systems.Main ResponsibilitiesCollaborate with regional sales teams and local distributors to...

  • Remote Technical Support Specialist Opportunity

    21 hours ago

    Jaipur, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionWe are seeking a skilled and experienced Technical Support Specialist to join our team. In this role, you will provide timely technical assistance to our global employees across various sites, covering all levels of the organization.This position requires strong analytical and problem-solving skills to troubleshoot and resolve computer...