Technical Support Specialist
1 day ago
We are seeking a highly skilled Technical Support Specialist to provide exceptional customer service and technical expertise in a dynamic, fast-paced environment.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, or chat
- Troubleshoot complex technical issues and collaborate with cross-functional teams to resolve issues efficiently
- Develop and maintain technical knowledge through continuous training and self-study
- Communicate effectively with customers to understand their needs and deliver solutions that meet their expectations
Requirements:
- 5+ years of experience in a technical support role
- Strong knowledge of network and security concepts, including switches, routers, and networking fundamentals
- Certifications preferred: CCNA, JNCIE, or higher
- Working knowledge of Linux, VMware ESXi, and firewalls
- Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
- Excellent communication and problem-solving skills
Why You'll Love This Role:
- Be part of a team at the forefront of cybersecurity and network visibility
- Work collaboratively with a talented global team to drive customer success and product growth
- Enjoy a fast-paced startup environment with opportunities for growth and innovation
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