Technical Support Specialist

23 hours ago

Jaipur, Rajasthan, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will have a strong technical background, excellent troubleshooting skills, and a customer-focused approach.

Key Responsibilities:

  • Provide second and third-level technical support to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with other teams to identify and resolve technical issues.
  • Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
  • Document and communicate technical solutions and best practices to customers and internal teams.
  • Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.

Requirements:

  • Bachelor's degree in computer science or related field
  • 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
  • Strong technical background, with expertise in one or more of the following areas: ETLs, databases, AWS cloud technologies.
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
  • Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams.

Benefits:

  • Opportunity to work with a leading technology company
  • Collaborative and dynamic work environment
  • Professional development opportunities

What We Offer:

The successful candidate will be part of a talented and dedicated team that is passionate about delivering exceptional customer service and support.

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