Sales and Customer Experience Specialist
4 days ago
Conscious Chemist is a leading skincare brand that aims to revolutionize the industry with innovative, personal care products.
About Us:
We are committed to creating honest and transparent products that promote wellness and counter misinformation around chemicals.
Job Overview:
We are seeking a dedicated and customer-focused individual to join our team as a Sales and Customer Experience Specialist.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
- Spot sales opportunities during interactions, upsell, cross-sell, and help achieve revenue targets.
- Ensure a seamless experience for customers, gather feedback, and build lasting relationships to drive loyalty.
- Partner with sales and marketing teams to refine customer support, marketing, and product strategies.
- Maintain detailed records of customer interactions in CRM, analyze data, and uncover trends for continual improvement.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field.
- 1+ years of experience in customer support and sales, preferably within the skincare or beauty industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proven track record of achieving sales targets and driving revenue growth.
- Proficiency in using CRM software and customer support tools.
What We Offer:
- A competitive salary of ₹8.5 lakhs per annum, based on performance.
- A comprehensive benefits package, including paid time off and professional development opportunities.
- The chance to be part of a growing company that prioritizes employee well-being and career advancement.
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience to rama@consciouschemist.com
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