Sales and Customer Experience Specialist

4 days ago


Gurgaon, Haryana, India Conscious Chemist Full time

Conscious Chemist is a leading skincare brand that aims to revolutionize the industry with innovative, personal care products.

About Us:

We are committed to creating honest and transparent products that promote wellness and counter misinformation around chemicals.

Job Overview:

We are seeking a dedicated and customer-focused individual to join our team as a Sales and Customer Experience Specialist.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
  • Spot sales opportunities during interactions, upsell, cross-sell, and help achieve revenue targets.
  • Ensure a seamless experience for customers, gather feedback, and build lasting relationships to drive loyalty.
  • Partner with sales and marketing teams to refine customer support, marketing, and product strategies.
  • Maintain detailed records of customer interactions in CRM, analyze data, and uncover trends for continual improvement.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 1+ years of experience in customer support and sales, preferably within the skincare or beauty industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Proven track record of achieving sales targets and driving revenue growth.
  • Proficiency in using CRM software and customer support tools.

What We Offer:

  • A competitive salary of ₹8.5 lakhs per annum, based on performance.
  • A comprehensive benefits package, including paid time off and professional development opportunities.
  • The chance to be part of a growing company that prioritizes employee well-being and career advancement.

How to Apply:

Please submit your resume and a cover letter detailing your relevant experience to rama@consciouschemist.com



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