Global Customer Experience Specialist

5 days ago


Gurgaon, Haryana, India IGT Solutions Full time

We are seeking a skilled Global Customer Experience Specialist to join our team at IGT Solutions. This role is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

Key Responsibilities:
  • Provide exceptional customer service to clients through various channels, including chat, email, and calls.
  • Complete travel requirements accurately and efficiently, handling both domestic and international arrangements.
  • Utilize computer applications to provide professional service and ensure seamless customer experiences.

In this role, you will be part of a dynamic team that prioritizes customer satisfaction and adheres to Service Level Agreements (SLAs). You will work closely with multiple departments to resolve customer inquiries and ensure timely responses.

Requirements:
  • 1-2 years of experience in the travel industry with dual GDS experience.
  • Strong process orientation and high energy levels.
  • Excellent written and verbal communication skills.
  • Able to work in a flexible shift environment and handle simultaneous customer interactions.

We offer a competitive salary of up to 40,000 CTC, depending on the candidate's last CTC. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.



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