Global Customer Experience Specialist
5 days ago
We are seeking a skilled Global Customer Experience Specialist to join our team at IGT Solutions. This role is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills.
Key Responsibilities:- Provide exceptional customer service to clients through various channels, including chat, email, and calls.
- Complete travel requirements accurately and efficiently, handling both domestic and international arrangements.
- Utilize computer applications to provide professional service and ensure seamless customer experiences.
In this role, you will be part of a dynamic team that prioritizes customer satisfaction and adheres to Service Level Agreements (SLAs). You will work closely with multiple departments to resolve customer inquiries and ensure timely responses.
Requirements:- 1-2 years of experience in the travel industry with dual GDS experience.
- Strong process orientation and high energy levels.
- Excellent written and verbal communication skills.
- Able to work in a flexible shift environment and handle simultaneous customer interactions.
We offer a competitive salary of up to 40,000 CTC, depending on the candidate's last CTC. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.
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