Global Customer Service Professional

1 week ago


Gurgaon, Haryana, India IGT Solutions Full time

About IGT Solutions

IGT Solutions is a next-gen customer experience (CX) company that simplifies complex customer interactions and delivers seamless experiences.

We are committed to providing integrated BPM, Technology and Digital Services & Solutions for clients across industries.

This role involves working with customers via phone, email and chat to provide knowledgeable answers to their queries.

Responsibilities include data entry in various platforms and communicating with internal departments to meet customer needs.

Estimated Salary: ₹4.5 Lakhs - ₹6.5 Lakhs per annum.

The ideal candidate should have travel experience into customer service mandatory with GDS (Sabre preferred).

A minimum of 1 year of Travel GDS experience is required on papers.

About the Role

This is a full-time position with rotational shifts and week offs.

Both side transport facility is available with a minimal deduction.

The workday consists of 5 days.

The role involves solving queries of the customers.

Key Responsibilities:

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions related to visa filing
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms

About the Company

IGT Solutions has a global footprint with 23 delivery centers across China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA.

We employ more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally.



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