Enterprise Service Delivery Manager
1 day ago
At Vodafone Idea Limited, we are seeking a highly skilled Enterprise Service Delivery Manager to join our team in Guwahati. This role is responsible for overseeing the delivery of enterprise customer service operations, ensuring seamless experience management across the entire lifecycle.
Key Responsibilities:- End-to-end accountability for enterprise customer experience management.
- Serve as a single point of contact (SPOC) for managing escalations and maintaining committed SLAs for uptime.
- Lead a team that delivers and maintains fixed-line services within committed timelines and SLAs for enterprise customers.
- Promote service improvement plans to enhance customer circuit uptime in a timely manner.
- Exercise governance over Microsoft partners and off-net service providers.
- Foster collaboration with cross-functional teams and the NOC team.
- Maintain, track, and release AMC POs for 3rd-party and circle vendors.
- Execute network consolidation projects within given timelines.
- Ensure HSW and PTW compliance.
- Demonstrated expertise in UBR products and hands-on experience.
- Eccellenza and Huawei NMS knowledge is mandatory.
- Hands-on experience with IP devices such as CISCO, Nokia, and Huawei (CCNA/CCNP).
- Experience working in a telecom service delivery/operations function.
- Familiarity with data networking platforms and enterprise products/services.
- B-Tech Electronics and Telecommunications with 5+ years of experience in enterprise customer operation, project management, data communications, telecom, and networking.
We offer a competitive salary, estimated to be around ₹1200000 per annum, depending on qualifications and experience. Additionally, we provide a comprehensive benefits package that includes medical insurance, retirement planning, and opportunities for professional growth and development.
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