Customer Service Activation Specialist

7 hours ago


Guwahati, Assam, India Vodafone Idea Limited Full time
Job Description:

Vodafone Idea Limited, an Aditya Birla Group and Vodafone partnership, is India's leading telecom service provider. We offer pan-India Voice and Data services across 2G, 3G, and 4G platforms. With a large spectrum portfolio to support the growing demand for data and voice, our company is committed to delivering delightful customer experiences and contributing towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

We are developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future-ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. Our Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role Overview:

The role involves processing customer activation applications for timely and compliant onboarding experience. It also ensures support to sales organizations, including retailers, for quicker customer acquisition.

Key Responsibilities:
  • Process new activation documents for both prepaid and post-paid services
  • Approve SIM exchange within TAT through correct approval of customer documents
  • Ensure document compliance and actively identify frauds
  • Retailer and doc pick-up partner management for effective training on document screening
  • Support TERM requirements as per need
Core Competencies, Knowledge, and Experience:
  • Ability to influence and get buy-in from cluster sales teams on decisions
  • Quick thinking to take immediate steps to fix burning issues and challenges in a time-bound manner
  • Ability to work with partner teams to get deliveries done or respond responsibly and provide support to other functions
  • Diligent and effective
Must-Have Qualifications:
  • Min Graduate
  • Fresher / 06 months of relevant exp

The estimated salary for this role is ₹4,00,000 - ₹6,00,000 per annum, based on industry standards and considering the location. This figure may vary based on individual performance and experience.


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