Area Manager
1 month ago
At Royal Enfield, we are seeking a highly skilled and experienced Area Manager - Service to lead our dealer service performance in the region.
Key Responsibilities:- Create customer engagement plans based on market behavior and competition targeting areas with high potential and low customer turnover.
- Responsible for increasing after-sales service and customer market share.
- Manage workshop loading and achieve defined targets by number of job orders and service volumes.
- Identify individual customer needs and provide service to exceed expectations.
- Ensure customer satisfaction through quality and timeliness of work done.
- Maximize customer loyalty and retention by providing constant care and attention.
- Manage all service department employees and monitor their performance.
- Publish customer engagement events organized by Royal Enfield to customers in advance to increase market hype.
- Organize service camps to increase service market share and monitor their efficacy centrally.
- Contribute to the development of a strategic business plan for spare parts, including market watch, channel partner visits, and competitor information.
- Ensure effective closing of customer complaints within the agreed timeline, feedback handling, and resolution.
- Lead product quality reporting, including collecting Pre Delivery Inspection feedback from distributors and warranty claim parts audit.
- Create attractive schemes to cover target customers and encourage service visits to the workshop.
- Inform customers about benefits of on-time periodic service, service reminders, and follow-up calls to increase revenues.
- Intimate customers about benefits of availing services like Road Side Assistance, insurance renewal, and Annual maintenance contracts of RE.
- Provide tips to customers on daily motorcycle care and maintenance.
- Conduct routine meetings to understand ground reality and improve business among aftersales regional retail team.
- Support the company in understanding current service customers' profile and expectations.
- Provide spare parts management support to Channel Partners and interact with factory team.
- Ensure New Model Service Readiness via Service Training, Initial Parts Kit planning, and procurement.
- 7+ years of experience in a similar role.
- Extensive service marketing experience.
- Knowledge of dealer service/parts operations.
- Territory and dealer management experience.
We are looking for a highly skilled and experienced professional to join our team as an Area Manager - Service. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply for this exciting opportunity.
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