Area Manager

1 month ago


Guwahati, Assam, India Royal Enfield Full time
Job Title: Area Manager - Service

At Royal Enfield, we are seeking a highly skilled and experienced Area Manager - Service to lead our dealer service performance in the region.

Key Responsibilities:
  • Create customer engagement plans based on market behavior and competition targeting areas with high potential and low customer turnover.
  • Responsible for increasing after-sales service and customer market share.
  • Manage workshop loading and achieve defined targets by number of job orders and service volumes.
  • Identify individual customer needs and provide service to exceed expectations.
  • Ensure customer satisfaction through quality and timeliness of work done.
  • Maximize customer loyalty and retention by providing constant care and attention.
  • Manage all service department employees and monitor their performance.
  • Publish customer engagement events organized by Royal Enfield to customers in advance to increase market hype.
  • Organize service camps to increase service market share and monitor their efficacy centrally.
  • Contribute to the development of a strategic business plan for spare parts, including market watch, channel partner visits, and competitor information.
  • Ensure effective closing of customer complaints within the agreed timeline, feedback handling, and resolution.
  • Lead product quality reporting, including collecting Pre Delivery Inspection feedback from distributors and warranty claim parts audit.
  • Create attractive schemes to cover target customers and encourage service visits to the workshop.
  • Inform customers about benefits of on-time periodic service, service reminders, and follow-up calls to increase revenues.
  • Intimate customers about benefits of availing services like Road Side Assistance, insurance renewal, and Annual maintenance contracts of RE.
  • Provide tips to customers on daily motorcycle care and maintenance.
  • Conduct routine meetings to understand ground reality and improve business among aftersales regional retail team.
  • Support the company in understanding current service customers' profile and expectations.
  • Provide spare parts management support to Channel Partners and interact with factory team.
  • Ensure New Model Service Readiness via Service Training, Initial Parts Kit planning, and procurement.
Requirements:
  • 7+ years of experience in a similar role.
  • Extensive service marketing experience.
  • Knowledge of dealer service/parts operations.
  • Territory and dealer management experience.

We are looking for a highly skilled and experienced professional to join our team as an Area Manager - Service. If you have a passion for delivering exceptional customer service and leading high-performing teams, we encourage you to apply for this exciting opportunity.


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