
Data-Driven Retention Specialist
7 days ago
Turn back the tide of user loss with our Retention Manager role.
This is a hands-on position for a problem-solver who loves to run experiments, analyze data, and see a direct impact on our user base.
You will be our specialist in understanding why users churn and developing strategies to save them or bring them back home.
About the Role
Our retention team focuses on engaging active users, but your mission is laser-focused on preventing user churn and reactivating lapsed listeners.
- You will identify churn signals by working with our data team to leverage predictive models and your own analysis.
- Champion qualitative insights by directly engaging with at-risk users through surveys and interviews.
- Design and launch proactive campaigns triggered by at-risk behavior.
Your Impact
Own and report on key performance indicators (KPIs) such as Churn Rate, Save Rate, Reactivation Rate, and ROI of your campaigns.
Act as the key feedback loop to product and content teams by providing clear data and qualitative insights on why users are leaving.
Work closely with our core retention team to ensure seamless user experience and perfectly aligned
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