
IT Service Management Specialist
4 days ago
IT Service Management Specialist - Configuration Management
">Job Description:">- We are seeking a highly skilled IT Service Management Specialist with expertise in configuration management to join our team.
The ideal candidate will have experience in implementing and managing CMDB solutions, ensuring they align with business goals and IT service management best practices. They will work closely with IT teams to ensure accurate configuration management and effective service delivery.
">Key Responsibilities:">- Implement and manage the CMDB solution to meet business and technical requirements.
- Define, maintain, and enforce CMDB processes and governance for managing configuration items (CIs).
- Work with cross-functional teams to gather requirements for CMDB structure, workflows, and integration with other ITOM tools.
- Ensure the accuracy, completeness, and integrity of data within the CMDB.
- Perform regular audits and updates of the CMDB to ensure it remains aligned with infrastructure and service changes.
- Establish data quality standards and work with teams to improve data consistency.
Required Skills and Qualifications:
">- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 7 years of experience in ITOM, CMDB management, or IT service management.
- Familiarity with ITIL processes, especially Configuration Management, Change Management, and Service Asset & Configuration Management (SACM).
- Proficiency in CMDB platforms (e.g., ServiceNow, BMC Remedy, or similar tools).
- Experience with database design, data modeling, and integrating multiple IT systems.
- Opportunity to work on a challenging project that will make a significant impact on the organization.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
Others:
">- Strong problem-solving abilities with a focus on root cause analysis and continuous improvement.
- Excellent communication and collaboration skills to work with cross-functional teams.
- Ability to manage multiple tasks and priorities effectively in a fast-paced environment.
- Detail-oriented with a commitment to accuracy and data integrity.
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