Service Desk Engineer

6 days ago

Bengaluru, Karnataka, India IT Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description :

  • 3
  • 8 years' experience in customer ServiceDesk or Help Desk environment.
  • Handle Tier 1 help desk escalations through the company's internal ticketing system.
  • Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications.
  • Perform basic windows administration such as password resets, file and folder administration.
  • Basic internet connection troubleshooting, VPN troubleshooting.
  • Escalates more complex technical problems to Technical Support Specialist or other IT specialists as appropriate.
  • Follow up on outstanding requests and ensure timely resolution.
  • Fully document troubleshooting steps and create knowledge-base articles of resolutions.
  • Adhere to established IT policies, procedures and standards and ensure their conformance with information systems, goals, and procedures.
  • Follow the established standards for documenting tickets, configurations, and standard operating procedures.
  • Responsible for compliance policy adherence including password management, documentation, maintenance, provisioning access, and data protection procedures.
  • Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes.
  • Interact with IT management through timely reporting of operational activities, and with all team members on support issues.

Notice Period : 0 to 30 days. )

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