IT Support Professional

5 days ago


Udaipur, Rajasthan, India Regal Outsource (India) Private Limited Full time

Regal Outsource (India) Private Limited seeks a highly skilled IT Support Specialist to manage various tasks and ensure smooth operations.

Job Overview:

  • Provide technical support via email, ticketing portal, and phone in English
  • Manage account setups, changes, terminations for employees
  • Address telecommunications-related issues, including Cisco Finesse, Jabber, Zoom, mobile devices, VoIP, and conference room support

Responsibilities:

  • Monitor and resolve recurring issues and suggest automation or scripting improvements for efficiency
  • Configure phones, fax servers, webex, and voicemail systems
  • Ensure the health and performance of phone systems and related infrastructure

Requirements:

  • Familiarity with virtual desktop environments (e.g., VMWare)
  • Experience with ticketing systems like ServiceNow is a plus
  • Basic understanding of phone systems, fax servers, and mobile device management preferred (training provided)

Work Schedule: Monday to Friday, 6.30 PM to 6.30 AM IST

Estimated Salary Range: ₹4,00,000 to ₹6,00,000 per annum, depending on experience and qualifications.



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