IT Support Professional
5 days ago
Regal Outsource (India) Private Limited seeks a highly skilled IT Support Specialist to manage various tasks and ensure smooth operations.
Job Overview:
- Provide technical support via email, ticketing portal, and phone in English
- Manage account setups, changes, terminations for employees
- Address telecommunications-related issues, including Cisco Finesse, Jabber, Zoom, mobile devices, VoIP, and conference room support
Responsibilities:
- Monitor and resolve recurring issues and suggest automation or scripting improvements for efficiency
- Configure phones, fax servers, webex, and voicemail systems
- Ensure the health and performance of phone systems and related infrastructure
Requirements:
- Familiarity with virtual desktop environments (e.g., VMWare)
- Experience with ticketing systems like ServiceNow is a plus
- Basic understanding of phone systems, fax servers, and mobile device management preferred (training provided)
Work Schedule: Monday to Friday, 6.30 PM to 6.30 AM IST
Estimated Salary Range: ₹4,00,000 to ₹6,00,000 per annum, depending on experience and qualifications.
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