Technical Support Specialist

1 week ago


Udaipur, Rajasthan, India Acerise Technologies Pvt. Ltd. Full time

Acerise Technologies Pvt. Ltd. is seeking a skilled Technical Support Specialist to join our team.

Job Description:
  • We are looking for an individual who can effectively manage large volumes of customer inquiries via phone, email, and other communication channels.
  • The ideal candidate will possess excellent problem-solving skills, with the ability to identify and assess customer needs in order to provide prompt and effective solutions.
  • Key responsibilities include generating sales leads, building relationships with customers, meeting service team sales targets, and resolving customer issues in a professional and timely manner.
  • The Technical Support Specialist will also be responsible for attending training sessions to enhance their knowledge of products and develop their customer service skills.
  • Additionally, they will be expected to process and log incoming calls into the CRM system, as well as identify customer needs and provide tailored solutions.
Requirements:
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Excellent problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Knowledge of customer relationship management (CRM) systems and experience with data entry.
  • Flexibility and adaptability, with the ability to adjust to changing priorities and deadlines.
What We Offer:
  • A competitive salary range of $45,000 - $65,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • Access to the latest technology and tools, enabling you to stay up-to-date with industry trends and best practices.


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