Customer Interaction Specialist

Job OverviewKey Responsibilities:As a Call Quality Specialist, you will be responsible for evaluating the quality of customer interactions conducted by our sales team.Evaluate recorded sales calls against defined quality standards to ensure effective communication and customer satisfaction.Identify areas for improvement in sales conversations, focusing on...

Job Title: Customer Experience SpecialistWe are seeking a highly skilled and dedicated individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and providing a positive customer experience.Key Responsibilities:Interact with customers,...

Job Title: Senior Customer Support SpecialistAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Senior Customer Support Specialist. In this role, you will be responsible for managing international chat and voice processes with utmost efficiency.Main Responsibilities:Develop exceptional English communication skills...

Job Summary:We are seeking a proactive customer retention specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages.This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, addressing account issues and tracking follow-ups.Key Responsibilities include...

Customer Retention and Accounts SpecialistAre you a proactive individual with excellent customer service skills? We are seeking a Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.This role involves contacting customers whose trials have expired, facilitating...

Customer Voice Specialist OverviewWe are seeking a skilled professional to provide actionable insights from customer feedback and drive business outcomes.The ideal candidate will have 3-6 years of experience and possess strong skills in VOC (Voice of Customer), Medallia, Power point, Excel, and Data analysis.Gain a deep understanding of customer needs and...

Join us as a Customer Acquisition Specialist at EtechWhat You Will Be Doing:Conduct outbound & Inbound calls to U.S. business customers, presenting our client's business services and effectively managing objections to close sales.Identify leads using our client's MQO's/LeadsMake 90 to 100 cold calls to pitch products and services (having meaningful Business...

Customer Support SpecialistIn this role, you will be responsible for delivering exceptional customer experiences via various communication channels. You will serve as the primary point of contact for our US-based clients, providing timely and accurate support to resolve their queries and issues.Main Responsibilities:Offer top-tier support through phone,...

Job Title: Live Chat Support SpecialistThis is a challenging opportunity for customer-focused professionals to join our team as a Live Chat Support Specialist. The successful candidate will be responsible for providing timely and effective support to customers via live chat, ensuring that their queries are resolved efficiently.About the Role:Respond to...

Job DescriptionAbout the PositionWe are seeking ambitious and customer-centric professionals to join our Customer Service team. As a recent graduate, you will be trained to handle customer inquiries, resolve issues, and provide a positive customer experience. This role requires excellent communication skills, patience, and a willingness to learn.Key...