
Business Development and Customer Retention Specialist
22 hours ago
Job Summary:
- We are seeking a proactive customer retention specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages.
- This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, addressing account issues and tracking follow-ups.
- Key Responsibilities include resolving outstanding overages or encouraging subscription purchases post-trial expiration, processing orders promptly after the customer reaches out and sending purchase confirmation.
- Maintain detailed records of follow-ups and interactions.
- Generate reports on key metrics such as conversion rates from trials to purchases, accounts suspended due to non-response and number of follow-ups conducted.
About Our Team:
We foster a progressive culture, creativity and flexible work environment. We use cutting-edge technologies to stay ahead of the curve and respect diversity in all aspects. Integrity, experience, honesty, people, humanity and passion for excellence define our team.
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