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Customer Insight Manager
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Customer Voice Specialist Overview
We are seeking a skilled professional to provide actionable insights from customer feedback and drive business outcomes.
The ideal candidate will have 3-6 years of experience and possess strong skills in VOC (Voice of Customer), Medallia, Power point, Excel, and Data analysis.
- Gain a deep understanding of customer needs and preferences through data analysis.
- Develop and maintain reports using Power point and Excel to present findings and recommendations.
Key Responsibilities:
- Analyze customer feedback to identify trends and areas for improvement.
- Provide regular updates to stakeholders on customer satisfaction and key performance indicators.
- Maintain accurate records of customer interactions and feedback.
Required Skills and Qualifications:
- VOC (Voice of Customer)
- Medallia
- Power point
- Excel
- Data analyst