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Customer Insight Manager

3 weeks ago


Gandhinagar, Gujarat, India beBeeData Full time ₹ 15,00,000 - ₹ 25,00,000

Customer Voice Specialist Overview

We are seeking a skilled professional to provide actionable insights from customer feedback and drive business outcomes.

The ideal candidate will have 3-6 years of experience and possess strong skills in VOC (Voice of Customer), Medallia, Power point, Excel, and Data analysis.

  1. Gain a deep understanding of customer needs and preferences through data analysis.
  2. Develop and maintain reports using Power point and Excel to present findings and recommendations.

Key Responsibilities:

  • Analyze customer feedback to identify trends and areas for improvement.
  • Provide regular updates to stakeholders on customer satisfaction and key performance indicators.
  • Maintain accurate records of customer interactions and feedback.

Required Skills and Qualifications:

  • VOC (Voice of Customer)
  • Medallia
  • Power point
  • Excel
  • Data analyst