
Customer Service Specialist
3 days ago
About the Position
We are seeking ambitious and customer-centric professionals to join our Customer Service team. As a recent graduate, you will be trained to handle customer inquiries, resolve issues, and provide a positive customer experience. This role requires excellent communication skills, patience, and a willingness to learn.
Key Responsibilities:
- Answer inbound and outbound customer calls in a professional manner.
- Assist customers with queries, complaints, and product/service information.
- Provide timely and accurate responses to customer concerns.
- Record customer interactions and update databases.
- Evaluate complex issues and escalate to the concerned department when necessary.
- Ensure customer satisfaction by delivering exceptional service.
Key Skills and Qualifications:
- Excellent verbal and written communication skills.
- A positive attitude, patience, and problem-solving ability.
- Flexibility to work varying shifts if required.
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