
Customer Service Expert
3 days ago
We are seeking a Customer Service Expert to handle customer interactions, resolve inquiries, and provide end-to-end support.
Key Responsibilities:
- Act as the primary point of contact for customer queries via phone and email.
- Maintain strong relationships with clients by ensuring timely updates and issue resolution.
- Coordinate with operations, dispatch, and visibility teams to resolve service-related concerns.
- Support account setup, documentation, and order processing.
- Manage escalations and communicate proactively with customers.
- Assist in onboarding new clients and providing guidance on our services.
- Document customer interactions and maintain accurate records in CRM systems.
- Gather feedback and share insights with management to enhance customer experience.
Qualifications & Skills:
- Bachelor's degree (preferred in Business, Logistics, or related field).
- 2-3 years of experience in customer service, client relations, or logistics support.
- Strong communication skills (verbal and written) in English.
- Problem-solving ability with a customer-centric mindset.
- Good knowledge of North American Trucking operations preferred.
- Ability to multitask and work under pressure in a fast-paced environment.
- Proficiency in MS Office and CRM tools.
Benefits
- Prominent role in maintaining long-term customer relationships.
- Ongoing training and professional development opportunities.
- A dynamic and collaborative work environment.
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