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Digital Customer Service Expert
2 weeks ago
Seeking an ambitious individual to excel in digital customer service as a Chat Process Executive.
Job OverviewThe primary role involves handling customer inquiries through chat, providing accurate product information and resolving concerns efficiently while ensuring exceptional customer satisfaction.
- Key Responsibilities:
- Handle customer queries through chat in a professional and timely manner.
- Provide accurate information regarding products/services.
- Resolve customer concerns efficiently while ensuring customer satisfaction.
- Document all interactions in the system as per company policies.
- Follow standard procedures and guidelines while troubleshooting.
- Collaborate with internal teams for issue resolution when needed.
We require candidates who possess excellent written English communication skills, are capable of multi-tasking and can handle pressure in a fast-paced environment.
- Education: Undergraduate / Graduate in any discipline.
- Communication Skills: Excellent written English communication is mandatory.
- Prior BPO/chat support experience is an added advantage.
We offer a dynamic work environment, opportunities for growth and development and a chance to deliver exceptional customer service in a team-oriented setting.
