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Customer Service Expert
2 weeks ago
Job Title: Customer Service Expert
Key Responsibilities- Resolve customer queries in a timely and professional manner via calls, emails, or chat.
- Take ownership of queries from initiation to resolution with proper follow-ups and documentation.
- Maintain accurate records of customer interactions, feedback, and issues.
- Collaborate with internal teams to ensure effective solutions.
- Identify customer needs and provide guidance accordingly.
Requirements:
Key Qualifications- Excellent command of English (spoken and written).
- Strong communication and interpersonal skills.
- Prior experience in customer support or call handling is an asset.
- Proactive, empathetic, and able to handle users professionally.
- Ability to multitask, adapt, and remain calm under pressure.
As a Customer Service Expert, you will be responsible for delivering exceptional customer service and resolving queries efficiently.
Our ideal candidate possesses excellent communication skills, a proactive approach, and the ability to work effectively in a team environment.
