
Customer Service Support Specialist
4 days ago
We are seeking a highly skilled Customer Service Support Specialist to educate potential customers about our product and service. The ideal candidate will be responsible for handling questions, comments, and complaints regarding our business, with the ultimate goal of providing positive customer experiences.
- Proactive communication with US customers to explain our program features.
- Ensuring seamless customer onboarding through regular follow-ups.
- Ongoing training to enhance knowledge and skills in delivering exceptional customer support.
- Providing clear and concise information to customers about our products and services.
- Resolving customer inquiries and issues in a timely and professional manner.
- Fostering strong relationships with customers through effective communication and issue resolution.
- Experience working in customer-facing roles, preferably in call centers or customer service environments.
- Pleasant and approachable demeanor to engage customers in meaningful conversations.
- Excellent verbal and written communication skills, with attention to detail.
- Fluency in English language, with knowledge of US localization being an asset.
This is a full-time position that requires working night shifts (11 PM - 11 AM) in a remote setup. If you have the required skills and passion for delivering exceptional customer service, we encourage you to apply.
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