Support Services Advocate

2 weeks ago


Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly motivated Customer Service Specialist to provide exceptional support to clients via live chat or email. The ideal candidate will be well-equipped with the company's platform and product, including market conditions.

Key Responsibilities:
  • Assist clients with inquiries and provide excellent customer service experience
  • Manage and follow up on client inquiries and complaints in a timely manner
  • Flag any discrepancies or situational risks to management
  • Continuously seek improvement to enhance team performance and work efficiency
Requirements:
  • Bachelor's degree in finance, economics, mathematics, or related field
  • Minimum diploma in business administration or business management with a keen eye for numbers
  • 2-4 years of customer service experience, preferably in frontline operations (live chat and email)
  • Experience working in financial institutions, fintech advantageous
  • Proficient in English and Hindi communication and writing skills
  • Team player with strong passion for knowledge development and career growth in fintech/crypto trading firms

Shift work: 5 days a week, including weekends and public holidays (8am-5pm, 4pm-1am, 12am-9am)



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