Customer Service Associate

2 weeks ago


Gandhinagar, Gujarat, India Craft & Glory Full time

Passionate about great customer experiences? Join our team at Craft and Glory

Customer Service Associate | Craft and Glory

About Us

Craft and Glory is a premium leather goods brand known for timeless design and craftsmanship. We create products built to last generations and pride ourselves on delivering exceptional customer experiences.

The Role

We're looking for a Customer Service Associate to be the first point of contact for our customers and ensure smooth order management. You'll handle inquiries, manage order-to-production workflows, and play a key role in making our operations seamless.

What You'll Do

  • Respond to customer queries with professionalism and empathy
  • Interact with customers in person to assist with purchases and queries
  • Manage the full customer support cycle: resolution & follow-up
  • Prepare and process order sheets, red sheets, and promissory sheets
  • Escalate issues when needed and maintain accurate records
  • Stay updated on our products and services

What We're Looking For

  • Bachelor's degree or equivalent
  • Strong written & spoken English
  • Proficiency in MS Excel / Google Sheets & Docs
  • Organized, detail-oriented, and proactive
  • Customer service or e-commerce experience is a plus

Schedule

  • Monday to Saturday: 10 AM – 6 PM (On-site)
  • Weekly off: Sunday

Why Join Us?

Be part of a growing premium brand where your work directly shapes customer experience. Grow your career in e-commerce and brand operations with us.

#CustomerService #CustomerSupport #EcommerceJobs #HiringNow #JobOpening #CareerGrowth #LeatherGoods #LuxuryRetail #Operations #CraftAndGlory



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