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Global Customer Service Representative
3 weeks ago
Customer Support Associate
">Job Description:">We are seeking a skilled and energetic professional to join our team. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
">Main Responsibilities:">- Handle inbound and outbound customer calls from US clients.">
- Resolve queries related to products, services, billing, or technical issues.">
- Maintain accurate records of customer interactions and follow-up actions.">
- Ensure high levels of customer satisfaction through prompt and efficient service.">
- Adhere to process workflows, scripts, and quality standards.">
- Graduate in any stream.">
- 2–4 years of experience in US voice process/customer support.">
- Excellent verbal communication skills in English (mandatory).">
- Familiarity with CRM tools and call center software.">
- Ability to work night shifts and meet performance metrics.">
- US accent experience supporting North American clients.">
- Problem-solving attitude with the ability to think on your feet.">
We offer competitive salary, performance incentives, career advancement opportunities, one-year retention bonus, and allowances.
