Customer Service Representative

2 days ago

Gandhinagar, Gujarat, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Customer Service Representative - AR CallingThis is an exciting opportunity to work as a Customer Service Representative for our company. In this role, you will be responsible for providing exceptional customer service support and collections via phone calls.The ideal candidate should have experience in Revenue Cycle Management (RCM) and Medical Device Excavation (DME) for at least one year and possess a neutral accent and good adaptability to US culture.Key Responsibilities:
  • Assess and resolve inquiries, requests, and complaints primarily over the telephone.
  • Utilize sound judgment and make decisions within established procedures for each service request.
  • Manage and update customer interactions daily on an account-wise basis.
  • Achieve key and critical performance targets.
  • Ensure efficiency measures are met in accordance with performance targets and process guidelines.
Requirements:
  • Bachelor's degree or higher from any field.
  • 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling and provider/DME AR calling.

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