Drive Revenue Growth as a Customer Success Manager

7 days ago

Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 1,04,000 - ₹ 1,30,878

Amazon is seeking a seasoned professional to join their Strategic Account Services (SAS) Team of Retail Business Services as a Customer Success Manager. This exciting opportunity allows the selected candidate to help shape and deliver on a strategy for managing Amazon Seller Partners.

The role involves working closely with small and medium-sized businesses on Amazon, providing consultative services as Amazon experts. Internally, the team collaborates with colleagues across Canada to develop the Essentials program, ensuring its seamless delivery.

A key aspect of this position is analyzing customer data to identify areas for improvement and implementing strategies to maximize sellers' potential. Additionally, the successful candidate will be responsible for managing a portfolio of 15-20 Sellers, driving sustainable revenue growth through a solid understanding of marketplace programs, tools, and processes.

To excel in this role, candidates should possess exceptional analytical and communication skills, with the ability to work effectively in a fast-paced environment. A background in sales or account management, digital advertising, and client-facing roles is essential, along with experience in relationship management within technology, start-ups, or SaaS platforms.

This opportunity offers the chance to grow professionally and contribute to the success of Amazon's Marketplace ecosystem. If you are a motivated and results-driven individual looking for a challenging role, we encourage you to apply.

**Key Responsibilities:

  • Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth
  • Analyze customer data to identify areas for improvement
  • Implement strategies to maximize sellers' potential
  • Collaborate with colleagues to develop the Essentials program
  • Work effectively in a fast-paced environment

**Requirements:

  • 2+ years of sales or account management experience
  • 2+ years of digital advertising and client-facing roles experience
  • Experience in relationship management within technology, start-ups, or SaaS platforms

**What You'll Gain:

This role offers the opportunity to work with a talented team, driving innovation and growth within Amazon's Marketplace ecosystem. As a Customer Success Manager, you will have the chance to develop your skills, learn from experienced professionals, and contribute to the company's continued success.

We strive to create an inclusive culture that empowers Amazonians to deliver exceptional results for our customers. If you require workplace accommodations or adjustments during the application and hiring process, please let us know.

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