Senior Customer Success Manager

2 days ago


Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 1,20,00,000 - ₹ 1,99,00,000

Drive Growth with a Proven Customer Success Expert

About the Role

We are seeking an experienced Senior Customer Success Manager to join our team. This key role will be responsible for building and nurturing long-term partnerships with our clients, ensuring their success and growth.

The ideal candidate will possess excellent communication and problem-solving skills, with a strong understanding of client needs and tailored solutions. They will work closely with internal teams to deliver seamless solution delivery and minimize churn.

Key Responsibilities
  • Work with accounts from kickoff stage to understand business objectives
  • Collaborate with Product Implementation experts during onboarding
  • Drive product adoption and ensure customers see value in the platform
  • Create campaign and journey plans using pre-built playbooks
  • Present campaign plans to accounts
  • Set up and lead Executive Business Reviews (monthly to annually)
  • Build strong relationships with champions and decision-makers
Requirements
  • 7-10 years of experience; at least 5 years of relevant work experience in a customer-facing role
  • SaaS experience is a benefit
  • Familiarity with CRM and marketing campaign planning
  • Bachelor's degree in IT/Computer Science
What We Offer

As a Senior Customer Success Manager, you will have the opportunity to work with a diverse range of clients and develop your skills in a dynamic and growing company.



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