Customer Success Manager

4 weeks ago

Mumbai, Maharashtra, India greytHR Full time

About the Company

Greytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we're looking for a proactive Account Manager who can be the strategic bridge between our customers and on boarding teams.

About the Role

The Account Manager – Customer On boarding will be responsible for ensuring a seamless on boarding journey for new customers by coordinating between internal teams and client stakeholders. You will own the customer relationship during the implementation phase, drive faster go-lives, and set the foundation for long-term success.

Responsibilities

  • Customer Onboarding Ownership
  • Act as the single point of contact for assigned customers during the on boarding journey.
  • Understand customer expectations, key use cases, and project goals.
  • Coordinate with implementation consultants, product teams, and support functions to ensure timely and successful on boarding.
  • Project & Stakeholder Management
  • Set up kick-off calls, align on milestones, and track project timelines using internal tools.
  • Proactively identify and mitigate risks to customer satisfaction or delays.
  • Maintain clear, professional, and timely communication with all stakeholders.
  • Account Relationship Building
  • Build trusted relationships with customer decision-makers and key users during on boarding.
  • Drive product adoption by ensuring configurations align with customer business needs.
  • Conduct periodic check-ins and drive issue resolution in collaboration with the implementation team.
  • Process Monitoring & Reporting
  • Monitor on boarding KPIs like TAT, go-live adherence, and customer engagement.
  • Share regular updates with internal leaders and recommend improvements in on boarding processes.
  • Document customer feedback to help product and process teams improve.
  • Collaboration & Knowledge Sharing
  • Collaborate with Sales, Support, Product, and Implementation teams to ensure alignment.
  • Share best practices, on boarding wins, and learning with the wider team.

Qualifications

  • 3–5 years of experience in account management, on boarding, customer success, or consulting (SaaS/HR tech preferred).

Required Skills

  • Strong interpersonal and communication skills (both verbal and written).
  • Ability to manage multiple client accounts and on boarding projects simultaneously.
  • Project management skills with a high focus on execution, ownership, and results.
  • Comfortable using tools like CRM, Jira, Excel/Google Sheets, and reporting dashboards.
  • Experience or understanding of HRMS/payroll domains is a strong plus.

Preferred Skills

  • A chance to work with a leading HR tech company that impacts millions of employees.
  • Exposure to varied industries and customers across geographies.
  • Opportunities to grow in customer success, project leadership, or product consulting tracks.
  • A supportive work environment that fosters collaboration and learning.

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity.]

```

  • Customer Success Manager

    1 day ago

    Mumbai, Maharashtra, India Livspace Full time

    About the RoleA Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.Responsibilities- Coordinate and work with internal stakeholders - Sales, Design,...

  • Customer Success Manager

    4 weeks ago

    Mumbai, Maharashtra, India Wysetek Systems Technologists Pvt. Ltd. Full time

    Position: Customer Success ManagerOverview: As a Customer Success Manager, you will be the primary point of contact for a portfolio of key clients, ensuring their satisfaction, growth, and long-term success. This role focuses on driving customer engagement, fostering strong relationships, and delivering exceptional value to ensure the achievement of business...

  • Customer Success Manager

    4 weeks ago

    Mumbai, Maharashtra, India MyEcoTour Full time

    Company DescriptionWe are Mumbai based Tour and Travel Agency in Premium Segment offering eco-conscious bespoke curated travel experiences. We offset carbon footprints by planting trees across the world. For us customer experience is the most important value . We are looking for passionate go-getters who would like to build career in an exciting and...

  • Customer Success Manager

    1 day ago

    Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

    Customer Success StrategistWe are seeking a seasoned Customer Success Strategist to join our team. In this role, you will be responsible for developing and implementing strategies that drive customer satisfaction and retention.Job Description:Create intimate relationships with customers to understand their businesses and goals.Develop and execute customized...

  • Customer Success Manager

    4 weeks ago

    Mumbai, Maharashtra, India Check Point Software Full time

    About Check PointAs the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and...

  • Customer Success Manager

    4 weeks ago

    Mumbai, Maharashtra, India TableCheck Full time

    About TableCheck TableCheck is a global platform built to help restaurants own their guest experience.We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests⁠—and repeat guests into loyal fans. Used by over 10,000+ restaurants in 35 countries–including over 300+ Michelin-starred...

  • Customer Success Manager

    4 days ago

    Mumbai, Maharashtra, India INSIDEA Full time

    About the CompanyAt INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand's online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot...

  • Customer Success Manager

    4 weeks ago

    Mumbai, Maharashtra, India INSIDEA Full time

    About the CompanyAt INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand's online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot...

  • Customer Success Manager

    4 days ago

    Mumbai, Maharashtra, India INSIDEA Full time

    About the Company At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand's online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot...

  • Customer Success Manager

    1 day ago

    Mumbai, Maharashtra, India Netcore Cloud Full time

    Role & Responsibilities- Develop an intimate understanding of your customers' businesses- Develop a network of champions within each account through education, coaching and strong influencing skills- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user...