Customer Success Manager

4 weeks ago

Mumbai, Maharashtra, India Check Point Software Full time

About Check Point

As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

If you want to be part of the fascinating and fast growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.

Join now and become a part of the success story that secures tens of thousands of organizations of all sizes around the globe.

About the Role

This is a high visibility individual contributor position within the global Customer Success organization. As a customer success manager, you will work with Check Point's customers to ensure they realize the value and benefits of Check Point's security solutions.

Major Responsibilities

Check Point's mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel. Your main responsibility will be to accelerate the customer's value realization of the Check Point products and services and to help Check Point continue to grow its customer community. You will be called upon to:

  • Regularly engage with key customer, partner and Check Point stakeholders
  • Plan and execute post-sale onboarding processes
  • Build with customers their implementation goals and roadmaps
  • Provide reporting on adoption and retention, to customers, partners and Check Point peers
  • Lead customer-facing quarterly business reviews
  • Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines
  • Be accountable for the resolution of customer issues, including escalations
  • Support the Sales Organization's efforts to drive awareness of Check Point solutions
  • Share customer input with Check Point stakeholders in order to improve Check Point's offerings

Desired Background

  • At least 5 years of relevant experience in the Cyber industry in roles of customer service / customer success / Sales.
  • 10+ years of experience in Customer Success Manager role.
  • Fluent English and excellent communication skills and ability to foster positive business relationships
  • Technical skills and IT industry background preferred
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Highly organized and able to multi-task
  • Self-driven and proactive nature
  • Patient and active listener
  • Ability to work independently in a high velocity environment
  • Willingness to travel abroad from time to time.

What will you get in return?

  • Exposure to exciting and award-winning technologies in the Cyber Security industry
  • Opportunity to fulfill your potential by rolling out creative ideas and projects
  • Work with and build a long-lasting relationship with a team of brilliant people

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