Drive Customer Success
4 days ago
Job Overview
We are seeking an Onboarding Manager to drive the customer journey for a diverse portfolio of customers across the APJ region. This role will accelerate customer time-to-value by establishing measurable success criteria, proactively managing onboarding milestones, and orchestrating cross-functional teams to ensure a seamless start to their cybersecurity journey.
Key Responsibilities:
- Develop and execute customized onboarding plans to meet customer needs
- Collaborate with internal teams to ensure smooth onboarding process
- Establish key performance indicators (KPIs) to measure customer success
- Proactively address potential roadblocks and escalate issues as needed
Required Skills and Qualifications:
- Bachelor's degree in Business Administration or related field
- Minimum 3 years of experience in customer-facing roles
- Strong communication and project management skills
- Familiarity with cybersecurity industry and products
What We Offer:
- Competitive salary and bonus structure
- Comprehensive benefits package, including health insurance and retirement plan
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
Why Join Us:
- Contribute to the growth and success of our customers
- Be part of a talented and dedicated team
- Enjoy opportunities for professional development and advancement
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