Advanced Technical Support Specialist

21 hours ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

Technical Support Specialist Position Overview

About the Role

This technical support specialist position requires a highly skilled and experienced individual to deliver exceptional remote IT support services with a primary focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

The ideal candidate will troubleshoot complex issues, guide junior technicians, and drive successful Exchange and SharePoint migrations while ensuring best-practice IT asset management and preventive maintenance.

Key Responsibilities

Microsoft 365 & Collaboration

  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Work with an architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.

Device & Endpoint Management

  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.

Troubleshooting & Monitoring

  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Proactively monitor infrastructure via RMM tools and escalate systemic issues.

Support & Triage Leadership

  • Serve as the escalation point for Level 1 tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.

Customer Engagement

  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.

Compliance & Documentation

  • Maintain precise records of incidents, fixes, and system configurations.
  • Uphold asset-management and preventive-maintenance standards.

Collaboration & Escalation

  • Partner with Level 3 / Engineering teams on complex problems and root-cause analysis.
  • Contribute to continuous improvement of knowledge bases and SOPs.

Qualifications & Requirements

  • 4+ years in IT support, including at least 2 years in a Level 2 capacity.
  • Proven expertise in Microsoft 365 administration, Exchange Online, and SharePoint Online, with hands-on migration experience.
  • Strong working knowledge of Intune endpoint enrolment, compliance, and configuration policies.
  • Solid background in Active Directory/Azure AD user and group management, GPO, and authentication troubleshooting.
  • (Optional) Familiarity with Remote Monitoring & Management (RMM) platforms and ITSM/ticketing systems.
  • Broad understanding of Windows OS, basic networking (TCP/IP, DNS, VPN), and endpoint security principles.
  • Excellent analytical, documentation, and customer-service skills; ability to explain technical concepts clearly to non-technical users.

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