Voice-Based Client Engagement Specialist

15 hours ago

Chennai, Tamil Nadu, India beBeeClientSupport Full time ₹ 45,00,000 - ₹ 60,00,000

Hiring Support Professionals for UK Client Engagement

We are seeking experienced professionals to join our team in providing voice-based support to clients based in the UK. This role involves ensuring timely and effective resolution of service-related queries.

  • Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
  • Address client issues related to services, transactions, or operational concerns.
  • Maintain detailed and accurate records of all client interactions using CRM tools.
  • Escalate unresolved issues to internal teams and ensure timely follow-up.
  • Collaborate with internal departments to enhance client satisfaction and service delivery.
  • Ensure compliance with UK data protection and service standards.

Key Responsibilities:

  • Effective communication and problem-solving skills.
  • Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
  • Strong interpersonal skills.

Required Skills and Experience:

  • 1-3 years of experience in international voice-based client support, preferably with UK clients.
  • Excellent spoken English with a neutral or UK-accented tone.
  • Bachelors degree in any discipline.

Preferred Qualifications:

  • Certifications in client service or voice process operations are a plus.

A thorough understanding of UK business culture and client expectations is essential.

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