
Voice Support Professional
9 hours ago
Job Description:
We are seeking a skilled Voice Support Professional to join our team in Navalur, Chennai. This role involves providing high-quality voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries.
Key Responsibilities:
- Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
- Address client issues related to services, transactions, or operational concerns.
- Maintain detailed and accurate records of all client interactions using CRM tools.
- Escalate unresolved issues to internal teams and ensure timely follow-up.
- Collaborate with internal departments to enhance client satisfaction and service delivery.
Requirements:
- 1-3 years of experience in international voice-based client support, preferably with UK clients.
- Excellent spoken English with a neutral or UK-accented tone.
- Strong interpersonal, communication, and problem-solving skills.
- Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
Benefits:
This role offers a unique opportunity to work with a global client base and develop your skills in voice-based customer service. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.
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