International Voice Process Professional

2 days ago

Chennai, Tamil Nadu, India beBeeCareer Full time ₹ 2,50,000 - ₹ 5,00,000

We are seeking motivated professionals to join our Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries.

The ideal candidate will have experience in international calling, specifically supporting UK clients. We are looking for individuals who possess excellent communication skills, a strong interpersonal approach, and the ability to work in a fast-paced environment.

Key responsibilities include:

  • Managing inbound and outbound voice interactions with UK clients in a professional and courteous manner.
  • Addressing client issues related to services, transactions, or operational concerns.
  • Maintaining detailed and accurate records of all client interactions using CRM tools.
  • Escalating unresolved issues to internal teams and ensuring timely follow-up.
  • Collaborating with internal departments to enhance client satisfaction and service delivery.

In order to be successful in this role, candidates should possess:

  • 1-3 years of experience in international voice-based client support, preferably with UK clients.
  • Excellent spoken English with a neutral or UK-accented tone.
  • Strong interpersonal, communication, and problem-solving skills.
  • Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
  • A willingness to work full-time from the Navallur, Chennai office.

Preferred qualifications include a bachelors degree in any discipline and certifications in client service or voice process operations. Understanding of UK business culture and client expectations is also beneficial.

This is an exciting opportunity to develop your career in customer service and make a positive impact on our clients' experiences. If you are a motivated and enthusiastic individual with a passion for delivering exceptional service, we encourage you to apply for this role.

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