Business Process Optimization Manager

9 hours ago


Vizag, Andhra Pradesh, India Firstsource Full time
Job Overview
A leading provider of Business Process Management (BPM) services, Firstsource is a trusted partner to 100+ top brands across the US, UK, India, and Philippines. Our rightshore delivery model offers solutions covering customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals.

About Firstsource
Firstsource is an RP Sanjiv Goenka Group company. As a leading BPM service provider, we offer customized solutions to leading brands. Our client base includes Fortune 500 & FTSE 100 companies.

Location and Benefits
This position is based in Hyderabad. While salary details are not provided here, estimates suggest that salaries for this role can range from ₹8-12 lakhs per annum.

Responsibilities
We are seeking a skilled Business Process Optimization Manager to lead process improvement initiatives across support functions. Key responsibilities include:
- Identifying opportunities for cost reduction, improved customer experience, and increased efficiency through process digitization
- Establishing positive working relationships with senior functional heads
- Building a culture of continuous improvement and innovation within the team
- Coordinating cross-functional initiatives and executing plans as per schedule
- Developing problem-solving skills using data-driven, process-driven, or creativity-based approaches

Key Performance Indicators
Value delivered through projects in support functions, automation identification and deployment support, project management and process improvement, facilitating change, and idea generation and management will be evaluated.

Qualifications and Skills
Candidates should hold an MBA and possess Black Belt Certification in Lean Six Sigma or have equivalent experience in management consulting. Strong analytical and problem-solving skills, experience in value stream mapping, and facilitation of workshops are also essential.

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