Senior Technical Support Specialist

1 month ago


Chennai, Tamil Nadu, India ADCI - Tamil Nadu - A83 Full time

About the Role

The Support Engineering team at ADCI - Tamil Nadu - A83 is responsible for providing tier 2&3 services production support and multifaceted services to the Kindle digital product family of development teams. We're looking for a skilled Support Engineer III L4 to join our team.

Key Responsibilities

  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services.
  • Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects.
  • Software deployment support in staging and production environments.
  • Develop tools to aid operations and maintenance.
  • System and Support status reporting.
  • Ownership of one or more Digital products or components.
  • Customer notification and workflow coordination and follow-up to maintain service level agreements.
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

A Day in the Life

As a Support Engineer III L4, you will be working in an inclusive team culture that values diversity and promotes learning and growth. You will have the opportunity to work on a variety of projects, develop your skills, and contribute to the success of the team.

Requirements

  • 2+ years of software development, or 2+ years of technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Unix.
  • Experience scripting in modern program languages.

Preferred Qualifications

  • Knowledge of web services, distributed systems, and web application development.
  • Experience troubleshooting & maintaining hardware & software RAID.
  • Experience with REST web services, XML, JSON.


  • Chennai, Tamil Nadu, India NielsenIQ Full time

    Job Title: Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team in Chennai. As a key member of our technical support team, you will be responsible for providing high-quality technical support to internal and external users of our production systems. You will work closely with...


  • Chennai, Tamil Nadu, India Copeland Full time

    Job Title: DCS Senior Technical Support SpecialistJob Summary: We seek an experienced team member with comprehensive knowledge of DeltaV products and systems to join our team as a DCS Senior Technical Support Specialist. The role focuses on delivering effective technical support, troubleshooting, and ensuring optimal maintenance of equipment.Key...


  • Chennai, Tamil Nadu, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Job SummaryHitachi Energy Technology Services Private Limited is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customers and will provide timely and effective support to resolve their issues.Key ResponsibilitiesProvide first-line support to customers via phone,...


  • Chennai, Tamil Nadu, India NTT DATA Full time

    Job OverviewNTT DATA is a leading technology services provider, renowned for its technical excellence and innovation. As a Senior IT Support Specialist, you will play a critical role in delivering exceptional technical support to our clients.


  • Chennai, Tamil Nadu, India Tech Data Advanced Private Limited Full time

    Job SummaryAt Tech Data Advanced Private Limited, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and services to our customers.Key ResponsibilitiesDetermine the scope of work based on customer requirements and advise senior system...


  • Chennai, Tamil Nadu, India NielsenIQ Full time

    Job DescriptionAt NielsenIQ, we are seeking a highly skilled Technical Support Specialist to join our global team. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to internal and external users of our production systems.Key Responsibilities:Provide technical support to internal and external users of our...


  • Chennai, Tamil Nadu, India NielsenIQ Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and resolving technical issues in a timely and professional manner.Key Responsibilities:Provide technical support to...


  • Chennai, Tamil Nadu, India SES Full time

    About the RoleThe Senior Support Analyst will play a critical role in supporting the CRM Delivery Users focused on the Microsoft Dynamics 365 environment. This position requires a technical support specialist with a strong understanding of business processes and a customer-centric mindset.Key ResponsibilitiesActively participate in AGILE ceremonies to ensure...


  • Chennai, Tamil Nadu, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P]. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key...


  • Chennai, Tamil Nadu, India RAMSOL PVT LTD WITS ACUMEN Full time

    Role SummaryAs a Java Technical Support Specialist at RAMSOL PVT LTD / WITS ACUMEN, you will be responsible for providing technical support and assistance to our customers and internal teams.Key ResponsibilitiesTechnical SupportProvide timely and effective technical support to customers and internal teams Troubleshoot and resolve technical issues related to...


  • Chennai, Tamil Nadu, India 453 FLSmidth Cement India LLP Full time

    Seize Global Opportunities with 453 FLSmidth Cement India LLPAre you ready to take on a challenging role in a dynamic and global team? Join our team of over 1500 talented professionals working across 20+ countries. As a Senior Technical Specialist, you will be part of an agile network of ambitious individuals, collaborating with colleagues worldwide to seize...


  • Chennai, Tamil Nadu, India TD SYNNEX Full time

    Role Overview:As a Technical Support Specialist at TD SYNNEX, you will be responsible for delivering high-quality technical support services to our clients. This involves determining the scope of work, calculating resources required, and advising senior engineers on preparing quotations.Responsibilities:Install and configure services as per approved...


  • Chennai, Tamil Nadu, India Tech Data Advanced Private Limited Full time

    Role SummaryAs a Technical Support Specialist at Tech Data Advanced Private Limited, you will be responsible for providing high-quality technical support to our customers. This includes determining the scope of work, installing and configuring services, and providing level 1 support. You will also be responsible for creating technical deliverables and...


  • Chennai, Tamil Nadu, India Movate Full time

    Technical Support Specialist RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Movate. As a Technical Support Specialist, you will be responsible for handling customer calls and troubleshooting technical issues related to network devices.Key ResponsibilitiesProvide exceptional customer service and resolve technical issues...


  • Chennai, Tamil Nadu, India Industrial Support Services Full time

    **Job Overview**We are seeking an experienced Senior Quality Assurance Specialist to join our team at Industrial Support Services in Thirumudivakkam, Tamil Nadu, India.The successful candidate will have a strong understanding of quality control principles and practices, with 1-3 years of experience as a Quality Inspector or in a similar role.**Key...


  • Chennai, Tamil Nadu, India Movate Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a skilled Technical Support Specialist to join our team at Movate Technologies. This role involves handling customer inquiries and providing technical support for international customers. Key responsibilities include handling customer calls, troubleshooting technical issues related to...


  • Chennai, Tamil Nadu, India Zebronics India Pvt Ltd Full time

    Job Title: Technical Support SpecialistAbout Us: Zebronics India Pvt Ltd is a leading electronics manufacturing company in India, committed to delivering innovative and high-quality products to our customers.Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible...


  • Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at ADCI - Tamil Nadu. As a Technical Support Specialist, you will be responsible for troubleshooting and debugging technical systems, including the Kindle Operating System.Key ResponsibilitiesIdentify and troubleshoot technical issues with the Kindle Operating...


  • Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at ADCI - Tamil Nadu. As a Technical Support Specialist, you will be responsible for troubleshooting and debugging technical systems, including the Kindle Operating System. You will work closely with multiple teams to identify and resolve issues, and develop automated alarms to...


  • Chennai, Tamil Nadu, India ADCI - Karnataka Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Amazon Music team. As a key member of our operations team, you will be responsible for providing exceptional support to our customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to drive business growth.Key...