Senior Technical Specialist
2 weeks ago
Are you ready to take on a challenging role in a dynamic and global team? Join our team of over 1500 talented professionals working across 20+ countries. As a Senior Technical Specialist, you will be part of an agile network of ambitious individuals, collaborating with colleagues worldwide to seize opportunities, learn, create, and develop your potential.
About Our Team
Our department is composed of Engineering and Technical support where we contribute to multiple projects and customers globally. As a Support Specialist in Level 2 support, you will be part of the Global Pfister Support and Hotline team, based in Chennai, with travel opportunities to customer sites.
Role and Responsibilities
- Provide technical support to customers, ensuring timely responses to issues within defined Service Level Agreements (SLA) timeframes.
- Collaborate with internal teams, including R&D and next-level support, to resolve complex issues.
- Conduct remote software maintenance, generate sales leads, and provide technical assistance to the Digital products regional sales team.
- Visit customer sites for training, preventive maintenance, emergency visits, and commissioning support.
- Travel up to 20-30% per annum, both within India and abroad.
What You Bring
- 6-8 years of experience working with Pfister rotor feeders in process plants, preferably in the Cement or Mining industry.
- Strong background in troubleshooting PLC hardware, Intelligent MCC, and software problems, with expertise in languages LAD, FBD, STL, ST, SFC from major brands.
- Experience in industrial communication protocols, including PROFIBUS, DEVICE NET, CONTROL NET MODBUS, ETHERNET TCP/IP, PROFI NET, HART, and PROFIBUS-PA.
- Ability to understand and troubleshoot Ethernet network issues, with knowledge of segmentation and VLAN concepts.
- Knowledge of OT Security, ISA/IEC62443 standards, and VMWare virtualization are plus.
What We Offer
- Competitive remuneration package and access to salary packaging options.
- Comprehensive benefits package, including Health Insurance, Personal Accident/Disability, Group Term Life Insurance, Annual health check-ups, and voluntary insurance options.
- Flexible work schedule and 30 days PTO, with up to 10 days carry-forward as Earned Leave stock.
- Employee Assistance program for you and your immediate family.
- Global network of supportive colleagues and growth opportunities.
- Continuous development and training in your area of expertise.
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