Technical Support Specialist

3 weeks ago


Chennai, Tamil Nadu, India Tech Data Advanced Private Limited Full time

Role Summary

As a Technical Support Specialist at Tech Data Advanced Private Limited, you will be responsible for providing high-quality technical support to our customers. This includes determining the scope of work, installing and configuring services, and providing level 1 support. You will also be responsible for creating technical deliverables and meeting customer service level agreements. We are looking for a skilled and experienced technical professional to join our team.

Key Responsibilities

  1. Determine the scope of work based on customer requirements, including calculating resources required and advising senior system engineers.
  2. Install and configure services as per approved implementation plans.
  3. Carry out technical, professional, and maintenance support services as per scope within stipulated duration.
  4. Provide level 1 support for installed services, including hardware break-fix and troubleshooting.
  5. Provide technical deliverables such as high-level design documents and user acceptance test documents.
  6. Meet customer service level agreements and provide outstanding quality of service.

Requirements

  1. Minimum 3 years of relevant experience in IT support or infrastructure engineering.
  2. Certification in at least one technology domain such as infrastructure hardware and software, hyperconvergence, network, security, cloud, or end-user computing.
  3. Strong technical knowledge of assigned solution domain or product.
  4. Knowledge of product portfolio in other technology domains is desirable.
  5. Expertise in enterprise products implementation, migration, and support.
  6. Strong interpersonal skills with a customer-centric attitude.
  7. Strong oral and written communication skills.
  8. Strong attention to technical details, priority management, and planning skills.
  9. Ability to work independently with little to no supervision.

About Us

At Tech Data Advanced Private Limited, we are committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you are a skilled and experienced technical professional looking for a new challenge, please apply today.



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