Technical Support Specialist
3 weeks ago
Role Summary
As a Technical Support Specialist at Tech Data Advanced Private Limited, you will be responsible for providing high-quality technical support to our customers. This includes determining the scope of work, installing and configuring services, and providing level 1 support. You will also be responsible for creating technical deliverables and meeting customer service level agreements. We are looking for a skilled and experienced technical professional to join our team.
Key Responsibilities
- Determine the scope of work based on customer requirements, including calculating resources required and advising senior system engineers.
- Install and configure services as per approved implementation plans.
- Carry out technical, professional, and maintenance support services as per scope within stipulated duration.
- Provide level 1 support for installed services, including hardware break-fix and troubleshooting.
- Provide technical deliverables such as high-level design documents and user acceptance test documents.
- Meet customer service level agreements and provide outstanding quality of service.
Requirements
- Minimum 3 years of relevant experience in IT support or infrastructure engineering.
- Certification in at least one technology domain such as infrastructure hardware and software, hyperconvergence, network, security, cloud, or end-user computing.
- Strong technical knowledge of assigned solution domain or product.
- Knowledge of product portfolio in other technology domains is desirable.
- Expertise in enterprise products implementation, migration, and support.
- Strong interpersonal skills with a customer-centric attitude.
- Strong oral and written communication skills.
- Strong attention to technical details, priority management, and planning skills.
- Ability to work independently with little to no supervision.
About Us
At Tech Data Advanced Private Limited, we are committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you are a skilled and experienced technical professional looking for a new challenge, please apply today.
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