Senior Technical Support Specialist
3 weeks ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our Amazon Music team. As a key member of our operations team, you will be responsible for providing exceptional support to our customers, troubleshooting complex technical issues, and collaborating with cross-functional teams to drive business growth.
Key Responsibilities
- Provide timely and effective support to customers, resolving technical issues through extensive troubleshooting and debugging.
- Work closely with engineering teams to develop and implement solutions, ensuring seamless customer experiences across multiple products and services.
- Collaborate with operations teams to maintain and improve our AWS infrastructure, ensuring high scalability and reliability.
- Develop and maintain tools to aid operations and maintenance, driving efficiency and reducing downtime.
- Ensure system and support status reporting, providing critical insights to inform business decisions.
Requirements
- 2+ years of software development or technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern programming languages-
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