Help Desk Representative

4 days ago

Kollam, Kerala, India beBeeSupport Full time ₹ 36,00,000 - ₹ 45,00,000

About the Role:

We are looking for a skilled Customer Support Specialist to join our team.

This is a fantastic opportunity to work with a innovative EdTech company that is transforming school management and administration in small schools and micro schools through intuitive, accessible, and impactful technology.

The ideal candidate will be passionate about solving problems, advocating for users, and helping customers succeed.

Key Responsibilities:

  • Be the first point of contact for educators, school administrators, and tech coordinators seeking support.
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support.
  • Troubleshoot technical issues across web and mobile applications.
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests.
  • Create and maintain clear, user-friendly help documentation and FAQs.
  • Identify recurring issues and trends, and help improve internal processes and product functionality.
  • Maintain a high CSAT score and deliver a seamless support experience to our users.

Qualifications:

  • 5–6 years of professional experience in customer support or technical support.
  • Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors.
  • Strong troubleshooting skills and the ability to explain complex issues simply.
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
  • Excellent written and verbal communication skills.
  • Empathy, patience, and a true customer-first mindset.
  • Bonus: Experience supporting K–12 educators or school districts.

  • Help Desk Engineer – L1

    1 week ago

    Kollam, Kerala, India Razileans Full time

    Company DescriptionRazileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...

  • Help Desk Engineer – L1

    6 days ago

    Kollam, Kerala, India Razileans Full time

    Company Description Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...

  • Help Desk Engineer – L1

    2 days ago

    Kollam, Kerala, India Razileans Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionRazileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer...

  • Help Desk Expert

    2 days ago

    Kollam, Kerala, India beBeeTroubleshooting Full time ₹ 9,00,000 - ₹ 12,00,000

    **Technical Support Engineer Position**We are seeking a skilled Technical Support Engineer to provide exceptional customer service via phone, email, and chat platforms. The ideal candidate will have a strong technical background, excellent communication skills, and a proven track record of resolving complex problems.The successful candidate will be...

  • Helping Hand

    2 hours ago

    Kollam, Kerala, India beBeeCommunication Full time ₹ 40,00,000 - ₹ 70,00,000

    Customer Support Representative RoleAt our company, you will be the first point of contact for users booking experiences.Key Responsibilities:Respond to customer queries through chat, email, and phone in a prompt and clear manner.Assist users with bookings, cancellations, refunds, and troubleshooting.Liaise with experience providers and internal teams to...

  • Help Desk Specialist

    2 hours ago

    Kollam, Kerala, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job OpportunityWe are seeking a skilled Support Professional to fill this role. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a dynamic environment.Main Responsibilities:Provide superior customer support via phone, email, or chatRespond to customer inquiries and resolve issues in...

  • Front Desk Operations Manager

    2 days ago

    Kollam, Kerala, India beBeeOperational Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Role:We are seeking a highly skilled and experienced Front Desk Operations Manager to oversee the day-to-day operations of our hotel/hostel.Main Responsibilities:To manage multiple facets of operations including front office, housekeeping, F&B, guest experience, R&M & engineering, security & safety, etc.To supervise various functions and human resources...

  • Help Deliver Exceptional Customer Experiences

    5 days ago

    Kollam, Kerala, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000

    Customer Support RepresentativeWe are seeking a skilled and dedicated Customer Support Representative to join our team.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.Key Responsibilities:Respond to customer inquiries and resolve...

  • Technician for Technical Solutions

    5 days ago

    Kollam, Kerala, India beBeeInformationTechnology Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: IT Support SpecialistWe are seeking an experienced Information Technology Support Specialist to provide technical support, troubleshooting issues and assisting with desktop computers and general information technology needs. This is a full-time remote role where the IT Support Specialist will handle help desk support and ensure that IT-related...

  • Information Technology Support Specialist

    5 days ago

    Kollam, Kerala, India Vasu Travel & Tourism LLC Full time

    Company Description Welcome to Vasu Travel & Tourism LLC, your go-to partner for comprehensive travel solutions. We specialize in both B2B and B2C services, offering competitive travel tickets, streamlined visa assistance, and reliable transfers. Our expert team ensures seamless travel experiences for both corporate needs and personal adventures. With...